Posted by: Dal Watson | August 11, 2010

Generation ‘Y’, Customer Service, and Social Media:

Here are three good articles that I came across today, and I couldn’t help but think they are related in a round about way:

– Generation ‘Y’: Why You Should Be Paying Attention to Them

– Many Insurers Seen Missing Tech Opportunities to Target Gen Y

– Facebook Pages Become Customer Support Centers

– 74% of Social Media Users Expect Cries for Help to Be Answered Within an Hour

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